Share This: RSS
May 20, 2012

What You Need to Know About Facebook Timeline for Pages

Now that Facebook Timeline is finally available for brands, companies have access to powerful new marketing tools that will change the way they do business online.

The new redesign features the same glossy cover photo and media-rich layout as personal Timelines, but has a functionality that goes well beyond anything we’ve seen before. Brands now have unprecedented control over their content and how they interact with customers online. It’s a complete overhaul of the Facebook pages we know and love, with messaging capabilities, Premium Ad products and an admin panel that’s actually user-friendly.

Brands have until March 30, 2012 to make the switch, so you have plenty of time to get to know the new features. Here are some of the big changes to keep in mind:

Premium Ad Products

Facebook’s logout page will soon be transformed into an enormous digital billboard, ripe for advertisements. According to Facebook, 37 million people hit that logout page every day, making it the perfect space for a Sponsored Story. Logout Ads are part of a new suite of Premium Ad products, which also includes Sponsored Stories in both the news feed and mobile news feed.

Because the new Premium Ad products are so content-focused, brands will need to work hard to make their page an engaging destination. And the more a brand is willing to spend on showcasing their best content, the more interactions that content will have, and the more engaging their page will be.

Facebook rewards engaging pages by making it more likely for users to see all of the page’s content, whether it’s been boosted by paid placement or not. Brands with great content but no ad budget will have a hard time being seen in users’ newsfeeds.

History

Just like with personal Timelines, brands now have a visual history that people can engage with. It’s great for ‘telling the story,’ as Facebook would say, but no company’s past is 100% positive. Brands will need to sift through their past posts and hide (or deal with) anything that reflects poorly on them, like unresolved negative comments.

Curation

Once you’ve cleaned up the past, it’s time to focus on the present. Brand-generated stories are now aggregated, so the most popular content will rise to the top. That means you’ll need to keep PR-related issues in check. If you don’t deal with problems right away, you run the risk of having them snowball and land front and centre on your Timeline.

Goodbye, Landing Pages

Brands can no longer select a tab or app to be the default landing page for prospective fans. Now, everyone lands on the Timeline. Administrators do have the ability to ‘pin’ key posts or notices to the top of a page’s wall, or ‘highlight’ posts, stretching them across the whole width of the page, but it’s not quite as effective.

Landing pages were often used to control the user’s first impression of the company, but they were also used to feature contests and giveaways. So not only will brands will have to keep close watch on the look and feel of their Timeline, they’ll also have to rely more on paid or earned media for special promotions.

Direct Messaging

Brands can now communicate with their fans through private messages and respond as the brand, which is something they couldn’t do before. This deepens customer engagement and takes detailed inquires and concerns off the Timeline and into a private message.

Coupons

Brands will soon be able to create coupons directly in Facebook. Known as ‘Offers,’ they can be posted to a brand’s Timeline, promoted within Sponsored Stories or reposted and shared on individual users’ Timelines.

Admin Panel

Timeline’s fancy new admin panel hides and expands on command, which means you don’t have to navigate away from the page to make changes. The panel includes page activity, chart-based performance data and even a help center. And in a few weeks, page administrators will have access to real-time results for People Talking About This and Page post metrics, including Reach and Engaged Users. For marketers, that means you’ll soon be able to see what’s going on in your pages and tweak your content and advertising for maximum results.

Prev article Next article
Share This: RSS

What People Are Saying About Us

What People Are Saying About Us

I absolutely love the new website, congratulations. I’m looking forward to continuing to work with you in the future.  Great job.

- Cloverdale Paint -

This is amazing and thank you again for all of your great work, we love it!

- Mr. Lube -

The site looks fantastic and is a piece to be proud of. Your team worked well with our management team. We would recommend Graphically Speaking in building a quality site.

- Squamish Terminals -

Bottom line... I would not hesitate to endorse Graphically Speaking, without reservation.

- Thomas FX Group Inc. -

Thank you so much, we are so happy with the design, and you nailed it first time. We wanted you to know we are really thrilled.

- PainPro -

You have completely impressed me with the depth of the work.

- Bezdan -

On behalf of the Webtech team, we want to say thank you for your efforts in the launch of our new website, and for helping us meet our rushed deadline.

- Webtech -

Graphically Speaking provides an expertise that never failed to impress. Their skillful team provided a level of direction that was both disciplined and creative. A very tough combination to find when collaborating in today's world.

- British Columbia Pharmacy Association -

Your team has provided us with excellent support in the areas of website strategy, design, and search engine optimization, usability testing and general ongoing project management.

- The Jim Pattison Auto Group -

I want to express my thanks for the amazing work you and your team put in.

- Absolute Software -

I am pleased with the design, UI and insights from the usability testing that has allowed us to develop an award-winning website. Job well done.

- City of Richmond -

I wanted to reach out to you to let you know how happy we are with the results of the work your team has done on our new website. Your team has helped improve our site while supporting us during this process.

- IABC Calgary -

I want to thank you for the custom development of our Product Information Management system. Well done to the architects, programmers, account, and project managers.

- Cloverdale Paint -

The new website is definitely a success. Once again, I would like to thank you and Graphically Speaking for helping us out.

- EasyPark -

You, and the teams behind you really do such amazing work and truly boost the capabilities of our team here at Canfor. Thanks for all your work!

- Canfor -

Some of Our Credentials

  • Microsoft Gold
    Application
    Development
    Partner
  • Google
    Agency
    Partner
  • Adobe Magento
    Agency
    Partner
  • Shopify
    Certified
    Partner
  • Progress Sitefinity
    Medallion
    Elite Partner
  • Project
    Management
    Professional
    PMP Certified
  • Certified UX & UI
    Specialists
  • Certified
    Usability
    Analyst
  • WEBSITE DESIGN
    & DIGITAL MARKETING

Graphically Speaking

#840 - 1140 West Pender Street Vancouver, BC, Canada V6E 4G1

Call us 604.682.5500
Toll Free 1.877.875.4337
© 2024 Graphically Speaking Services Inc.
All right reserved.
Graphically Speaking acknowledges the territories of First Nations in Canada and is grateful to carry out our work on these lands. We acknowledge the rights, interests, priorities, and concerns of all indigenous Peoples – First Nations, Metis, and Inuit – respecting and acknowledging their distinct cultures, histories, rights, laws, and governments.